Axcess Stability & Constant Crashes
Tax, Document, Workstream all constantly crash multiple times a day. Not only does this cause data input issues, wastes valuable time, causes constant frustration, it also holds our computers captive while it crashes allowing no other work to be performed.
Please fix your software and do better QC, otherwise our renewal will be just like the software... (Not Responding)
CCH Axcess Tax User commented
Here's a fix for those still having issues, hopefully the time and resources our firm incurred in finding a solution for this today will benefit someone else as well.
1: close all open apps
2: kill the update manager in the Task Manager
3: (on the services tab) stop and then start the UI...SaaS service
4: reboot the computer
5: (log back in to windows) stop and start the UI...SaaS service again
6: manually launch the update manager
7: re-initiate the software update.
firstname.lastname@example.org We don't normally have this problem either but we had this problem a few months ago with the last large update. If you get hung up on any part of the update, try to restart your computer in between updates. I'm not sure why this one is soooo slow but nothing has been working THAT well for probably the last year- certainly since last tax season...
We've been using CCH Axcess (all of the products) since 2015 and it has never taken us hours for an update to download and install. This weekend's update was no different, however, it was difficult to get it going on some machines. It got hung up installing the Common components. We found that if we restarted the computer after the update to the Install & Update Manager completed, but before the rest of the update, we had no issues.
There was a major update over the weekend so maybe you just need to install your updates (which can take hours, FYI). Don't forget to logoff of Outlook or it won't start.
- And it takes almost 4 full minutes to get started
- And you might have to restart your computer in between each update
- :/ :/
Frank? What are the sever issues happening today?
Andy Johnson commented
Axcess server issues? Say it ain't so! *faints on chaise lounge*
On the phone with tech support and he’s saying there are issues with the sever today. Hmmmm?
Andy Johnson commented
If the updates are spinning your PC likely needs a "proper" reboot by hitting the Windows Start Menu, then selecting the power button and clicking "Restart"
If that fails, the only other recourse is to reinstall Axcess per the CCH Knowledge Base.
The Updates do take foreeeevvveeerrr though - I started mine at 9:03 AM and they ended at 11:03 AM
Outage with access tax still today? Updates are spinning on some computers and not opening on other?
On June 20, 2019, the IRS announced that they will shut down their MeF systems for an upgrade to a new platform. On July 2 and again on July 17 we issued Software News bulletins announcing the planned shut down.
As a result of the IRS shutdown we decided to perform maintenance on the Electronic Filing Status System since the IRS was not going to accept returns for 5 days.
The Electronic Filing Status System is currently shut down for maintenance until 12:00 PM CDT on Sunday, July 21.
Here is the original IRS announcement:
Subject: Modernized e-File (MeF) Systems Shutdown for System Upgrade
The MeF systems (both Production and the Acceptance Testing System) will be upgrading to a new platform. During the migration, MeF will not be available for use. The migration will happen in two phases:
• Midnight Eastern, July 18, 2019 through noon July 22, 2019, and again
• Midnight Eastern, August 3, 2019 through noon August 5, 2019.
In both instances, a QuickAlerts bulletin will be issued once MeF returns to operation. We ask that you not perform any service requests during these outage periods.
Thank you for your understanding as we perform this important maintenance.
We apologize for any inconvenience this may cause.
Anyone having problems with Axcess Tax since last night like printing, print preview, tax returns "unable to upload to EFS at the time, please try again later"?
Dear CCH: here is a lesson on customer relations after an outage leaves your customers hanging:
I was told "at this time, no credits or concessions are being given because of the outage."
We are a captive audience and CCH knows it.
I am still appalled that nobody from CCH senior management has come out to talk to the customers about this event. Radio silence from Karen Abramson, Nancy McKinstry et al. Awful PR and total disregard for customers.
Anyone getting the same runaround in any billing credits for the outage?
“Also, regarding the Malware Event, CCH does not compensate for lost productivity. CCH brought the system down per our crisis protocol to protect client data and it was successful. Let me know if you have any further questions.”
Please contact Support for assistance with these issues.
Valerie Fohne commented
I have noticed so many issues since the update this past weekend. We have noticed the custom field input has no disappeared from the on screen view. Also, extremely slow!
Anyone having sign in issues with access today?
Buying this program has been the worst mistake of my career. It's functionality is terrible and is all around a giant headache. The service might as well not exist. It takes forever to get someone on the phone, and if somehow I do manage to get a real person to talk to, it's very probably they are untrained and only cause further frustration.
CCH Axcess Workstream is currently investigating the issue with custom fields not appearing. I apologize for this behavior you are experiencing. Please contact technical support to report the issue, if you have not yet. They will have more up-to-date information about any issues and how to proceed.
Back to the dreaded "Something is taking longer than normal. Please wait a few minutes" issue today. Support is useless and blames us. When is CCH going to address this?